TopMolds Shipping Policy

Shipment:
Upon receiving your order, it will be processed within 1 business day from our warehouse in Los Angeles, CA USA. After your order is processed, it will be shipped. If you choose express shipping, your order will be shipped using a priority service. If you choose standard delivery, your order will be shipped using a standard shipping service.

Shipping Charges: 
Shipping charges are automatically calculated when you place your order online. If there are any miscalculations, we have the right to change and correct them any time.

Shipping Promotions:
Shipments of 5 or more molds will receive free shipping when shipped within the continental United States. This applies to orders that include only molds.  No promotional shipping rates will be applied to international orders.

International Shipping:
Additional shipping charges may apply to orders shipped out of the continental United States including any and all international orders.

Delivery of Merchandise: 
Delivery of merchandise if agreed upon shall take place according to original agreement unless special circumstances prevent TopMolds.com from delivering at that previously designated item, in which case we shall have a reasonable period of time in which to make delivery of the item (as purchased). Customer must be present to accept delivery. In the event that customer is unable to take delivery of the purchased item(s) (at the originally agreed time and said customer fails to give TopMolds.com reasonable notice of such inability), there may be an additional charge for a second delivery.

Damaged Product: 
All products are inspected before leaving our warehouse. If an item is damaged when you open your package, it is due to damage during shipping. Make sure you keep all packaging materials. If you do not keep packaging materials, it will not be possible to file a claim with the shipping carrier, and TopMolds.com will assume the damage is due to customer use and not shipping. Once the product is received, go through our returns process to request an exchange. We will send a new product to you as soon as the original product and packaging materials are received.

Packaged Received Without Product: 
All products are inspected before leaving our warehouse. If a package is received without your item, it is due to theft at the carrier. Keep all packaging materials and contact TopMolds.com for an RMA. If you do not keep the packaging materials, it is not possible to file a claim with the carrier, and we will assume that the item was shipped to you properly. You may be requested to fill out additional forms to prove the item was lost in shipment. We will send the carrier to pick up the packaging materials. Once the materials are received and a claim is filed with the carrier, we will replace the goods that were not received.

Packaged Lost In Shipment: 
If you never receive your package, it is possible to track your package with your tracking number. This will confirm that your package was not delivered. Contact TopMolds.com and inform customer service that your package was lost in shipment. We will process your claim and ship a replacement product.

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